Terms and Conditions
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SLA document ...
We invite all registrants to trial our service for 90 days with no cost and no obligation.
For every registration, we allocate 20 messages at no charge to enable you to test
The cost of a message is dependant upon the quantity of messages purchased.
Click here to see our pricing ...
We refer to purchased messages as message credits. For the purpose of pricing and
billing, one message is deemed to be one text message sent to one mobile phone number
or landline in the UK. One such message costs one message credit to send in the
UK. International rates vary from 0.5 credits to 1.5 credits per message per international
destination mobile phone number. The cost of a message credit is given in the table
above, and depends on the quantity of messages you purchase. Should a customer send
the same text message to two people simultaneously, then the message will be charged
at the prevailing credit rate for each destination delivered to. Emails sent from
our sites at the rate of one half (0.5) message credits per recipient. No other
charge is made by
for the opening, maintenance or closure of your account with us. No charge
is made by 2sms for the transmission of validation codes to you. There are no other
hidden service charges, usage charges (beyond the per message cost) or any other
form of charges, unless you purchase additional services. The first messages are
made available to you with no charge.
accepts any major credit card, and any UK debit card for payment. Payment can be
made online, or via phone. You may also request an invoice, with terms of 30 days
from the invoice date. Online Payment is made using Worldpay, part of the RBS Group.
Further to this
withholds the right to refuse or limit the credit extended to customers and may
require payment before receipt of message credits from all customers who do not
fulfil our credit requirements.
Delivery of message credits follows automatically from the purchase of message credits.
Customer accounts are updated, and the customer can view their balance in the reports
section of the web site. Also, a summary of account is displayed to the customer
each time a message is sent.
Our site is secured using Verisign / BT Trustwise Secure socket layer (SSL) technology.
Customer information is held on a secure Microsoft Windows 2005 (moving to 2008)
advanced server, running SQL server 2005 (moving to 2008). Our firewall is Microsoft
All your advertising must meet the conditions of the Advertising Standards Authority
code which you can see at www.asa.org.uk. Where our site contains advertising material
from other people or organisations we clearly identify this material. Much of our
advertising is dynamically generated by external organisations. We therefore cannot
guarantee the authenticity of the third party material, and alert our customers
to this fact.
Any promotions we do must meet the conditions of the Sales Promotion Code (www.asa.org.uk).
We will verify prior to any promotional activity that we comply with this code.
We recognise, and seek to meet our obligations under the consumer protection laws
currently in force in the UK, including:
- the Sale of Goods Act 1979;
- the Supply of Goods and Services Act 1982;
- the Consumer Credit Act 1974;
- the Trade Descriptions Act 1968;
- the Unfair Contract Terms Act 1977 and the 1994 Regulations; and
- the Consumer Protection Act 1987.
The Terms of Service do not affect your statutory rights, as defined by UK law.
As a customer of a multinational business, you are protected by UK, US and EU consumer
When you register, you must submit correct information regarding your identity.
It is not permitted to use
for illegal or unreasonable activities. Customers who send threatening or demeaning
messages will have their account at
do not permit SMS spam, and will close the account of any person who engages in
unsolicited bulk messaging. Deliberate misuse of the
service, including obtaining message credits by deceit, will cause the customer
account to be closed immediately. (2sms
seek to act fairly and impartially in deliberating over any suspected abuse of our
As a corporate text messaging service,
reserve the right to suspend or 'archive' any trial account which is deemed to be
for personal use. Users may request re-activation, which will be actioned at the
2sms. This does not apply to accounts with a purchased
balance, although all accounts must adhere to the Usage Policy, regardless of status.
reserves the right to archive accounts and cancel any remaining credits after 12
months of inactivity. No refund will be paid to the customer for unused message
credits if the customer account is archived owing to 12 months of inactivity.
processes messages on an automated basis.
is not responsible for the contents of a message, or the accuracy of it.
transmits messages in good faith, and cannot be held responsible for the views or
opinions of any message content, save for admin messages generated by
2sms. Examples of such admin messages are password
confirmation emails, validation code transmissions to emails and sms, and monthly
service update emails.
is liable for ensuring that the text message is processed and delivered to your
mobile telephone operator. It is not responsible for the final delivery of the message
by your operator to your mobile phone, as this is out of our control. There are
various reasons for message delivery failure, including technical problems, or that
the recipient mobile phone has been inactive for a considerable period, or that
the recipient mobile phone had been outside of a valid GSM/CDMA coverage area for
an extended period.
will however provide real time information on the status of any message sent, and
will not charge for messages that have not been accepted by the recipient mobile
phone operator. Any message delivered to the recipient mobile phone operator, without
an error code from the recipient mobile phone operator, is deemed to have been delivered.
is not liable for any loss incurred by the failure of a message to be delivered.
It is a condition of usage of this service that message contents are deemed to have
zero value. It is a further condition of service that damages for financial or other
loss resulting from delivery failure cannot be claimed from
2sms. Customers are strongly advised to ensure that
sensitive and valuable information is communicated by a number of communication
reserves the right, following a 7 day email notice to the customer, to amend the
terms and conditions for use of the
Service. Cancellation of contract
reserves the right to terminate a customer account in the following circumstances:
- If the customer is breaching the usage policy guidelines
- If a customer obtains by deception message credits
- If a customer fails to pay for message credits, e.g. a credit card payment is rejected
- If a customers message content is deemed to have caused unreasonable offence to
a message recipient
- If required by law
In any circumstance,
will communicate by email its intention to close an account, and will place the
account in suspension. The customer may appeal the decision, but
2sms's decision will be final.
All parties to these terms and conditions will be exempted in circumstances of force
majeure, subject to reasonable notice, from these conditions. Circumstances of force
majeure shall be deemed to include, inter alia, the actions of governmental authorities
or the failure of governmental authorities to take action, new or amended legislation,
retirement of personnel, illness or other reduction in work capacity, death, labour
market conflicts, blockades, lightening, fire, flooding, loss or destruction of
data or property of material significance, restrictions on availability of fuel,
shortage of transportation, goods or energy, or defects or delays in the delivery
of goods or services by suppliers, defects in the public data or telephone or mobile
telephone network and defects in hardware or software.
The customer has the right to cancel their order within 7 working days without giving
a reason. The 7 days will start from when the contract is concluded. Where the customer
exercises their right to cancel, monies will be returned within 30 days of cancellation.
will provide a full refund for any message not successfully transmitted to a recipient
defines a successful transmission as a message that has been accepted into the SMS
network. Given the store and forward nature of our service, there can be a time
delay between message transmission and receipt. For example, if a recipient phone
is switched off, the SMS network will hold the message until the phone is switched
on again. Likewise, if a recipient handset has reached its memory capacity, messages
will be queued by the recipients Short Message Service Centre (SMSC) until the handset
memory is cleared for message receipt. While at all times, our customers can review
the status of messages sent, we limit our refunds to those messages that we fail
to deliver to the SMS network. We regard a message as successfully sent once it
is handed over to the recipient SMSC for delivery. Refund requests will be reviewed
and responded to within 24 hours of receipt of the request at support.
does not offer a guarantee beyond its refund policy.
A receipt for the purchase of message credits is available at the time of purchase.
This is supplied in the form of an email. Furthermore, customers can access their
account details, and view a report detailing payments they have made to
aim to resolve bills and settlement queries within 24 hours of receipt of the request
aims to provide a complaint handling service that is :
- Easy to use and well-publicised
- Speedy - you should have time limits for taking action and telling customers what
you are doing
- Informative - so that you know which services you need to improve
- Simple to understand and use
- Checked - to make sure that it is working well and getting better
Our complaint handling process invites customers to log their complaint with WebAssured.com
if they feel that they are not getting the problem resolution they deserve. This
process ensures that an independent third party reviews our performance. WebAssured.com
will make available summary statistics on our complaint handling performance (no
personal information is disclosed).
- We are registered with the data protection registrar
- As a provider of telecommunication services, we are regulated by Oftel
is governed by UK law for non US customers and US law for US customers.
and do not send our consumer marketing material, or pass the consumer's details
to others. We give consumers the option to refuse marketing material. We limit our
email material to a maximum of one message a month, using this to update our customers
on developments in our service. Customers have the option to opt in or out of this
service. All other marketing material is distributed on our web site. We do not
engage in direct marketing campaigns.
Our principle customer support and service mechanism is email. We find that email
offers the most efficient way to respond to our customers. We usually respond to
emails within 2 hours of transmission, and a customer will rarely wait for more
than 24 hours before we respond. We reply to all queries on a personal basis. (With
the exception of password requests.) We regularly update our news web page, and
detail updates to our web site at our update pages. Customers wishing to receive
service notifications can subscribe to our RSS newsfeeds at
From time to time
may offer promotional items such as extra test messages on registration or purchase.
These promotions are subject to demand, our usual usage policy and all regular terms
and conditions listed above apply.
reserve the right to remove any promotional offer at their discretion.